Refund and Cancellation Policy

1. Overview

We value your satisfaction and are committed to providing exceptional service. If you are not fully satisfied with your purchase or need to cancel your order, please review the following terms and conditions regarding refunds and cancellations.

2. Cancellations

Service Cancellations

Service orders may be canceled without penalty within 24 hours of purchase, provided work has not yet started.

If work has already started, cancellation and any refund are assessed against the work completed, as described in the Refunds section.

Subscription Cancellations

Subscriptions may be canceled at any time by contacting our customer support team at info@clientacquisition.net. If a subscription is canceled before the next billing cycle, you will not be charged for the upcoming period. No refunds will be issued for any unused portion of the current subscription cycle.

3. Refunds

Eligibility for Refunds

Refunds are offered only under the following conditions:

• For incomplete projects, clients may be eligible for a partial refund based on the amount of work completed. Refunds will be prorated, deducting the costs of completed milestones or deliverables.
• Refunds are not provided for ad spend or management fees once campaigns have been launched.
• Refunds are not available for digital files, designs, or content once they have been shared with the client.

Non-Refundable Services

• Completed projects or services.
• Ad spend on paid campaigns and associated management fees.
• Custom AI or automation solutions after delivery.

Process for Refunds

1. Submit a refund request via info@clientacquisition.net with your order details.
2. Provide relevant documentation, such as your invoice, agreed project scope, and details of any incomplete milestones or undelivered services.
3. Refunds will be processed within 20-30 business days after approval depending on the payment gateway used.

Refund Methods

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. How to Contact Us

Nothing in this policy excludes or limits refund, cancellation or other statutory rights that cannot lawfully be excluded, including applicable UK consumer rights and Australian Consumer Law guarantees.

For questions about cancellations, or refunds, please contact us at:

Email: info@clientacquisition.net